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One size fits all
Sep. 22nd, 2011 11:49 amThere are times when I feel that automatic emails could benefit from some tailoring. This evening I received an email with the subject:
Itinerary Change - Important Information from Virgin Atlantic
This raised alarm bells since the only pending Virgin Atlantic flight I had was my trip from India to the UK on December 23rd. Needless to say, I was cutting it rather fine for spending Christmas at home with my family and a delay could be bad. The start of the email was not encouraging:
We regret to advise there has been a time change...
The heavily serious tone was more reminiscent of a funeral than a flight alteration. It suggested that I would be spending Christmas in an airport in Europe, having been deposited there after all transportation services had stopped running for the season. Since it was a flight booked with my airmiles, I doubt I could change the date easily. My festive turkey was looking likely to be a chocolate bar out of a vending machine. Assuming I had change.
The flight is now departing Delhi on 23DEC at 1350.
The original time of departure had been .... 1345. I looked at the arrival time in London. That hadn't even shifted by 5 minutes.
Sorry for any inconvenience caused.
Evidently they mean to my health from reading that email.
Itinerary Change - Important Information from Virgin Atlantic
This raised alarm bells since the only pending Virgin Atlantic flight I had was my trip from India to the UK on December 23rd. Needless to say, I was cutting it rather fine for spending Christmas at home with my family and a delay could be bad. The start of the email was not encouraging:
We regret to advise there has been a time change...
The heavily serious tone was more reminiscent of a funeral than a flight alteration. It suggested that I would be spending Christmas in an airport in Europe, having been deposited there after all transportation services had stopped running for the season. Since it was a flight booked with my airmiles, I doubt I could change the date easily. My festive turkey was looking likely to be a chocolate bar out of a vending machine. Assuming I had change.
The flight is now departing Delhi on 23DEC at 1350.
The original time of departure had been .... 1345. I looked at the arrival time in London. That hadn't even shifted by 5 minutes.
Sorry for any inconvenience caused.
Evidently they mean to my health from reading that email.
